Yes, wholesale customers must set up an account with us. This ensures streamlined ordering, invoicing, and payments.

To set up a wholesale account, please fill out our application form online, email us, or call our team. All orders are placed online though the ordering platform Ordermentum.

Yes, our wholesale accounts are typically open to businesses, restaurants, or other entities that require bulk bakery orders and hold an ABN.

Wholesale accounts require an ABN.

Account approval and set up is done within business hours and can be done instantly or up to 24 hours.

You can check the status by contacting us, and we’ll update you on the approval process.

All account information can be updated on online via Ordermentum. Please also notify our staff of any changes, including update of delivery address or delivery instructions, so we can advise our team.

Yes! We can set up multiple authorised users under your account. We just need the users Name, Contact Number & Contact Email - we will send them an invite to access your business account and place orders online.

You can reset your password via the login page or contact Ordermentum for more assistance, if required.

Yes! Wholesale accounts receive discounted wholesale pricing.

If you have a change of ownership to your business, please contact our office.

Yes, you can cancel anytime. However, pending orders and payments must still be fulfilled per our cancellation policy. Please contact our office to close your account.

All orders are placed online through the ordering platform, Ordermentum. You will need to create a wholesale account to order from us - please complete our wholesale application form or connect with us on Ordermentum, if you are already currently on the platform.

Yes! You set up recurring standing orders on a daily or weekly basis.

Our order cut off is 2pm for next day delivery / pick up.

If your order is placed after our 2pm cut off time, please contact our office if you urgently require it for next day and we will see if we can assist you.

Once an order is paid we are unable to make any changes, if you urgently need to adjust your order please contact us asap.

Cut off for orders is 2pm for next day delivery /pick up. Larger or custom orders may require additional time.

Yes, you can schedule orders for a specific future date. If you cannot see your requested date at check out, please let us know the delivery or pick-up date, and we’ll accommodate it.

Changes to the delivery or pick-up location can be made as long as you notify us once your order is placed in the system, so we can make a note of your request straight away.

Cancellations require at least 24 hours notice. Late cancellations may incur a fee. Please contact our office staff urgently if you require an order to be cancelled or rescheduled.

Yes, we offer samples for our wholesale customers. Contact us for more information on how to order!

We offer a variety of breads, buns, pastries, croissants, donuts, cakes, muffins, sweets, gluten free products, ect. Our full product range is available online.

Yes! All of our products are made fresh to order.

Yes! We have special items for all seasonal events / occasions. Ask us about our current offerings or view online under our seasonal category.

Yes, we can customise products with specific icing colours, sprinkles, branded edible icing discs, ect. Contact us for more information.

Yes! Our product ingredient lists, allergens and nutritional information are available upon request.

We currently only supply gluten free white bread, banana bread and buns.

We do not hold a halal certification, please contact our office in regards to products that are halal safe.

Yes, we do hold a current HACCAP Certification - this can be downloaded online from our website.

Yes, we offer a range of frozen products for wholesale.

Yes, all of our frozen products are offered in bulk cartons. Please contact us to discuss quantities and delivery options.

You can place an order for frozen products via Ordermentum.

Yes, our frozen products are made with the same quality ingredients and recipes as our fresh items. They’re simply frozen to allow for more flexible preparation and storage.

Frozen products are carefully packaged in bulk carton boxes to maintain freshness and ensure ease of storage. Packaging may vary depending on the product.

Frozen products can typically last for 3 months, depending on the product. For best results, it’s recommended to store them at -18°C.

Once you receive frozen products, please store them immediately in a commercial freezer to preserve quality.

Please contact us for our frozen product information sheet which will include all baking / reheating information necessary.

Yes, you can arrange to pick up frozen products directly from our bakery. Please ensure you have frozen transpiration / storage.

Frozen products generally require advance notice and proper storage, so same day delivery / pick up may not always be possible. Please contact us for any urgent orders.

We accept credit cards and direct debit. You will need to have a payment method on your account to place your orders.

No, we do not offer credit terms - all orders are pay on placement.

Yes, for your convenience, we provide online payments only. You can use you credit card or direct debit as your selected method of payment.

Yes! You will have to enter card or direct debit details onto your account in order for your orders to process. Payments for your orders are automatically charged on placement.

For all accounts, payment is due at the time of placing your order.

If your payment declines or is missed, late payments may result in fees or order delays. Repeated late payments may require future orders to be prepaid. All accounts will be placed on stop credit until payments are up to date in full.

Yes, pricing may change due to ingredient costs and market fluctuations. We will notify customers in advance of any price adjustments.

Invoices are emailed to your selected billing email address, as soon as your order is placed in the system.

Yes, we provide digital invoices via email for all wholesale accounts.

If you notice any discrepancies or errors on your invoice, please contact us immediately so we can correct it.

Yes! You can request a copy of any past invoice by contacting us via phone or email.

If there any issues, damages or missing items from your orders we will process a credit on your account. Credits will automatically deduct from your next order placed, as long as your total is higher than the credit amount. We do not provide refunds.

Yes, we provide delivery services for wholesale orders. Availability depends on your location and order size.

As long as we have confirmed delivery instructions and access to deliver anytime between 11pm - 7am and a safe location to leave your stock - we can deliver to any address.

We currently deliver within the following range: - Sydney - Blue Mountains - Picton - Woolongong - Kiama - Nowra - Central Coast - Newcastle - Maitland - Cessnock If you’re outside this area, please contact us to get delivery options.

Delivery days will vary depending on your location. Sydney - Newcastle delivery is 7 days.

Our standard wholesale delivery hours are between 11pm - 7am.

Our minimum order requirement for delivery will vary based on location.

Delivery fees depend on your location. Orders over a minimum amount may qualify for free delivery.

Interstate delivery is most likely to be plain frozen carton products. Please contact us to enquire about interstate deliveries.

If you have any issues, please contact us! P: 0417 777 113 E: order@badboybakehouse.com

Delivery times will vary daily depending on numerous factors, including how many deliveries we have, where they are located, how many delivery drivers we have. For this reason our deliveries can be made anytime between the hours of 11pm - 7am. If you urgently require a specific delivery time, please contact our office.

We’ll notify you ASAP if there are delays due to traffic, weather, van issues or unforeseen circumstances.

We will require delivery instructions to be provided to us, most of the time we will require key access to ensure your orders are being safely delivered. We cannot be held liable for any damaged / stolen goods if you have agreed for your order to be left outside of your delivery location.

Pick up is from our head office, we are located at 2 / 102 Ballandella Road Pendle Hill. You will have to collect your order from the back of our warehouse, there is a sign on the door that says Bad Boy Bakehouse / My Donut Box. There will be a light switch on the wall next to the door - this is our buzzer. Please press the buzzer and let our staff know you have a pick up order for collection and the team will bring your order out to you!

Yes, pick up is available from our head office 2 / 102 Ballandella Road Pendle Hill

Pick up is available next day from 7am. If you require an earlier pick up time, please contact our office and we will assist you with your request.

Order cut off is 2pm for next day pick up.

Please bring your order confirmation to show the team.

Yes, please contact the office to advise that someone else will be collecting your order and just provide their name in advance or ensure they have the order confirmation when collecting.

No, all orders have to be pre-ordered online for pick up.

Yes! You can place an order ahead of time and arrange a pick up / local delivery date and time. Please give us at least 24 hours notice for all orders.

Contract manufacturing involves producing baked goods on behalf of another company, brand, or retailer. We manufacture your products according to your specifications and brand requirements.

Yes, we provide contract manufacturing services for businesses looking to outsource their bakery production. We can produce a wide variety of baked goods based on your needs. Please complete our form on our manufacturing page of our website.

To begin, please reach out to us with a detailed description of your product needs, order size, and specifications. We have a contract manufacturing form that can also be completed, under the manufacturing page of our website. We will schedule a consultation to discuss your requirements and create a tailored production plan.

We can produce a wide range of bakery items, including but not limited to: Bread Pastries Donuts Cookies Cakes And so much more! Let us know your specific product requirements, and we can tailor our services to meet your needs.

Yes, our facility is certified to meet HACCP standards, ensuring the highest quality and safety in the production of contract-manufactured goods. We adhere to strict quality control procedures to ensure consistency and quality in every batch we produce. Our team conducts regular inspections, ingredient testing, and process monitoring to meet the highest industry standards.

Yes, we can provide samples for approval before proceeding. Please contact us to discuss your product needs, and we’ll send a sample for review.

Lead time varies depending on the complexity of the product and order size. We’ll provide you with an estimated production timeline when you place your order.

Pricing depends on various factors such as product type, order size, customization, and packaging requirements. We offer competitive pricing and can provide a detailed quote once we understand your specific needs and budget.

The minimum order quantity (MOQ) for contract manufacturing depends on the type of product, complexity and how it aligns with our current product manufacturing.

Yes, we offer customisation of ingredients, recipes, and packaging for contract manufacturing. Our team will work closely with you to ensure the final product aligns with your brand and quality standards.

Yes, we can manage the packaging and labeling for your contract-manufactured products. We can either use your provided labels or design custom packaging based on your branding guidelines. We can manufacture products and package them in your brand's packaging. You will need to provide the packaging materials, and we will ensure they are used in the production process. If you do not provide custom packaging / branding they will be packed in our standard boxes, for you to repackage.

Yes, retail customers can order from our bakery! While we mainly cater to wholesale clients, we are happy to fulfil individual retail orders as well. Please contact our office for more information on how to order.

Yes, retail customers can purchase products in smaller quantities, such as single unit items.

We offer retail pricing for individual customers. Wholesale pricing is only available for orders placed through a wholesale account (ABN Required).

Absolutely! We offer cakes, cupcakes, pastries, and other baked goods for special events like parties, weddings, and corporate gatherings. Contact us for customisation options and pricing.

Yes, we can fulfill large orders for events or parties. Please provide us with details in advance so we can accommodate your needs and provide you with a customised bulk order quote.

Yes, we offer local delivery for retail customers. Delivery fees may apply based on your location.

We are always looking for talented and passionate individuals to join our team! Please check our recruitment page for current job openings, or feel free to send us your resume for future consideration. admin@badboybakehouse.com

To apply, you can email your resume to us and our recruitment manager will be in contact with you. Be sure to include a cover letter and specify the position you’re interested in and your relevant experience. admin@badboybakehouse.com

Once you submit your application, you’ll receive an email or phone call if we’re interested in moving forward with your application and we will contact you for an interview.

The interview process generally includes trail shift at our business working in your desired area and a discussion with our team leader / manager in regards to your work, the role and fitting into the business.

We hire for a variety of positions, including: Bakers / pastry chefs Production assistants Decorators Bread and bun packers Brad and bun slicers Packaging and quality control staff Warehouse and inventory management Delivery drivers

For most positions, prior experience in the food industry or bakery environment is preferred but not required. We value a strong work ethic, attention to detail, and a passion for baking. Some positions may require specific certifications (e.g. food safety, driver’s license for delivery roles)

We offer full time, part time and casual positions depending on the role and business needs. Flexible scheduling options may be available for certain positions.

Our working hours vary depending on the role. Bakery production typically begins early in the morning, while decorating / packing may have different shifts. Delivery drivers are scheduled at night between 9pm - 7am. We will discuss shift schedules during the interview process.

Our bakery is a fast paced, collaborative environment where team members work together to produce high quality products. We value a positive work culture, open communication, and team oriented problem solving.

Yes, we provide comprehensive training for all new hires, especially for specific bakery techniques, production processes, and health and safety standards.